How long has Southeastern been operating?
Southeastern was founded in Kingston in 1981 and has more than four decades of communications and technology experience.
Where is Southeastern located?
Southeastern’s office and home base is 2-175 Resource Rd., Kingston, Ontario K7P 0K1. Other communities are served according to project and support requirements.
Does Southeastern serve businesses outside Kingston?
Yes. Southeastern supports organizations across Eastern Ontario and throughout the province. Site-specific availability is confirmed during consultation.
What is a cloud PBX?
A cloud PBX hosts core business calling functions on a managed platform rather than relying only on telephone hardware at the office. Features vary by provider and plan.
Can we keep our existing phone numbers?
Number transfer planning is part of many migrations. Portability and timing must be confirmed before the change.
Can Microsoft Teams be used for business calling?
Teams calling integration can be appropriate when licensing, connectivity, call flows, devices, and user requirements align. Southeastern can assess the design.
What does an AI receptionist do?
Supported platforms can use conversational call handling for routing, common questions, messages, and after-hours intake, with human escalation designed into the workflow.
Does Southeastern install structured cabling and fibre?
Yes. Services include Cat6 and Cat6A, OS1, OS2, OM3 and OM4 fibre, racks, labeling, and Fluke testing and certification where the project calls for it.
Do you provide cameras and access control?
Yes. Southeastern provides IP video surveillance, cloud monitoring, remote access, smart analytics, card, fob and mobile access options, intercom, and integrated installation.
How do I request service?
Call (613) 544-6701 or email service@southeastern.net. Business hours are Monday to Friday, 8:30 a.m. to 4:00 p.m.
Does the Smart Solution Finder provide a price?
No. It narrows the relevant services and prepares useful consultation details for a Southeastern specialist. Platform, licensing, implementation, and current commercial terms are confirmed in a proposal.
Does Southeastern guarantee uptime or security?
Availability and security depend on the selected platforms, connectivity, configuration, support scope, and the organization’s own practices. Applicable commitments are documented in the proposal and service agreement.