Skip to main content

Archives

No archives to show.

Categories

  • No categories
Southeastern SmartHost

Your Business Phone System, Everywhere.

SmartHost brings Cloud PBX, business calling, desktop and mobile apps, Microsoft Teams integration, and supported IP phones together—with local planning and support from Southeastern.
Cloud PBXDesktop & mobile appsMicrosoft Teams integration
SESmartHost
Available
BUSINESS COMMUNICATIONS Your business number goes where you work.

Select a work mode to preview how SmartHost fits the day.

SE
Incoming business callReady on a supported desk phone
Cloud PBX Microsoft Teams integration Supported IP phones
One connected service

Keep the business conversation moving.

The right configuration is based on the organization’s users, call flow, locations, devices, connectivity, and support requirements.
01

At the desk

Use supported IP phones for familiar, professional business calling.

02

At the computer

Use the desktop application where it fits the selected platform and user workflow.

03

On the move

Extend business communications to the mobile application for approved users.

04

In Microsoft Teams

Plan calling integration around the organization’s Microsoft environment and licensing.

A better operating model

Move beyond a phone system tied to one building.

SmartHost is positioned as Southeastern’s primary modern communications service because it can connect the business calling experience across locations and devices. Southeastern still evaluates the practical details: numbers, connectivity, call routing, endpoints, users, training, migration, and service.
  • Plan the call flow before configuring the platform.
  • Match desk phones and applications to user roles.
  • Review Microsoft Teams requirements and licensing.
  • Confirm network readiness and business continuity needs.
  • Coordinate number migration, deployment, training, and support.
Traditional constraintCommunications anchored to one system and placeSeparate tools, limited mobility, harder moves and changes
SmartHost approachBusiness calling designed around people and workflowCloud PBX, apps, integration, devices, and a local support path
Core SmartHost capabilities

A cloud communications foundation for the modern workday.

Cloud PBX & Business Voice

Hosted business calling planned around users, extensions, numbers, routing, locations, and operational requirements.

Unified Communications

Bring calling, video meetings, messaging, and fax workflows together where the selected platform supports them.

Desktop & Mobile Applications

Extend the business calling experience to supported computers and mobile devices for approved users.

Microsoft Teams Integration

Plan calling integration around the Microsoft environment, licensing, users, numbers, and call flow.

AI IVR & Speech Recognition

Use conversational call handling to understand intent and route callers through an approved workflow.

AI Assistant

Where supported, answer common questions, collect information, and support appointment or after-hours intake workflows.

Voicemail-to-Email

Deliver voice messages into the appropriate inbox so teams can review and respond through a familiar workflow.

Cloud Contact Centre & Analytics

Plan queues, inbound and outbound workflows, intelligent routing, recording options, and reporting for service teams.

Greetings, On-Hold & Local Support

Create a polished caller experience, then back it with Kingston-based planning, deployment, training, and service.

GUIDED SMARTHOST PLANNER

Build your recommended starting plan.

Answer four quick questions. The tool will narrow the relevant SmartHost capabilities and prepare a useful summary for Southeastern.

1 of 4
01 What type of organization are you planning for?

Choose the closest match. Southeastern will refine the details with you.

Extend the communications plan

Add the right capabilities—without overbuying.

Depending on the selected platform and configuration, Southeastern can scope adjacent services around SmartHost. These capabilities are confirmed during consultation rather than presented as automatic inclusions.
Business communications and cloud voice technology supported by Southeastern
Deployment and support

A platform is only as good as the rollout behind it.

Southeastern approaches SmartHost as a complete business change: discovery, design, network readiness, number planning, configuration, device selection, installation, testing, training, documentation, and support. Exact scope is confirmed before deployment.
Frequently asked questions

SmartHost planning questions

Can our team use desk phones and applications?

SmartHost can combine supported IP phones with desktop and mobile applications. Southeastern will confirm which devices and applications fit each user and the selected configuration.

Does SmartHost integrate with Microsoft Teams?

Microsoft Teams integration can be planned around the organization’s Microsoft licensing, users, calling workflow, and exact integration requirements.

Can we keep our current phone numbers?

Southeastern reviews number portability, timing, and eligibility before scheduling a move so the migration plan is clear before work begins.

Is an AI receptionist included with every SmartHost system?

No blanket inclusion is claimed. Voice and AI capabilities are scoped according to the chosen platform, licensing, configuration, caller workflow, and required human handoff.

What does Southeastern support?

The support plan is defined for the configured platform, devices, network dependencies, deployment, training, and ongoing service requirements.

Related planning

Build the complete SmartHost environment.

Microsoft Teams Calling

Connect collaboration and calling around the organization’s Microsoft environment.

Learn more

Voice & AI

Plan intelligent reception and call handling where the platform and workflow support it.

Learn more

Internet & Managed Networks

Prepare reliable connectivity and the network foundation for cloud communications.

Learn more
Ready for a practical plan?

Let’s put SmartHost to work for your business.

Request a practical demonstration and planning conversation with Southeastern’s Kingston-based communications team.
sales@southeastern.net